Online Purchase Returns
Returns are no biggie! We also change our minds sometimes or realize we picked up the wrong size. It happens and we got you!
Guidelines for Online Returns & Exchanges
- We accept returns for refund within 30 calendar days from the date you receive your order
- Returns are processed in 2-3 business days, but may take 5-7 business days after to show up in your bank account (depending on your bank).
- Items marked with Final Sale cannot be returned, refunded or exchanged.
- Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
- We reserve the right to refuse a refund if the items have any signs of wear, alteration, or misuse.
- Damages must be reported within 2 days of receiving merchandise or cannot be returned.
- You may return online purchases through mail or in-person at the studio.
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
- Securely repackage your items in the package you received them in.
- Enclose the packing list so your return can be processed quick and efficiently.
- Please note that shipping and handling charges are not refundable.
Please send returns to:
4 Norwich Road
East Haddam, CT
In-Store Return Policy
We will gladly accept unworn, unwashed clothing. Hosiery and undergarments may not be returned. Defective items may be returned within 30 days. Final sale items cannot be returned or exchanged. Merchandise returned with an original sales receipt with credit card slip attached within 30 days will be refunded to the original form of payment. Without the original receipt, a return qualifies for an exchange or store credit equal to the current selling price of the item. Returns with a gift receipt will be refunded as JUL Yoga store credit.
- Credit/Debit Refunds: All credit and debit purchases will be refunded as credit. Processing timeline is dependent on customer’s banking institution.
- Cash Refunds: Purchases made in cash will be refunded as cash for amounts up to $100. Any cash returns exceeding this amount will be refunded via check by mail in 7-10 business days.
- Check Refunds: Purchases made by check will be refunded via check by mail in 7-10 business days.